Last Updated: 2026-04-01
1. Introduction
Imperial Hospitality Group Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website admiralhotel.ca (the “Site”), communicate with us, or use our services. By using our Site or services, you consent to the practices described in this Privacy Policy.
2. Privacy Officer
We have designated a Privacy Officer responsible for ensuring compliance with this Privacy Policy and applicable privacy laws. You can contact our Privacy Officer using the details in Section 15.
3. Personal Information We Collect
We collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy. The types of information we may collect include:
Information You Provide Directly:
Your name, email address, phone number, mailing address, billing and payment details, and any other information you submit through forms, reservations, bookings, account registration, inquiries, or correspondence with us.
Information Collected Automatically:
When you visit our Site, we may automatically collect technical information such as your IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, and approximate location based on IP address.
Cookies and Tracking Technologies:
We use cookies, pixels, and similar technologies to operate our Site, analyze usage, remember preferences, and support marketing. See Section 8 for details.
Information from Third Parties:
We may receive information about you from booking platforms, payment processors, marketing partners, social media platforms, or publicly available sources.
4. Purposes for Collecting Personal Information
We collect, use, and disclose your personal information for the following purposes:
- To provide our products, services, and respond to your requests
- To process bookings, reservations, transactions, and payments
- To communicate with you about your account, bookings, or inquiries
- To send marketing communications, newsletters, and promotional materials (with your consent where required)
- To personalize your experience and improve our Site and services
- To conduct analytics and understand how our Site is used
- To detect, prevent, and address fraud, security incidents, and technical issues
- To comply with legal, regulatory, and contractual obligations
- For any other purpose disclosed to you at the time of collection or with your consent
We will not use your personal information for purposes other than those identified above without first obtaining your consent, unless permitted or required by law.
5. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy. Depending on the sensitivity of the information and the circumstances, your consent may be express (such as opting in to a newsletter) or implied (such as providing information to complete a booking).
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products or services. To withdraw consent, contact our Privacy Officer.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who perform services on our behalf, such as website hosting, payment processing, email delivery, customer relationship management, analytics, advertising, booking systems, and marketing platforms. These service providers are authorized to use your information only as necessary to provide services to us.
- Legal and Regulatory Authorities: When required by law, court order, subpoena, or to protect our legal rights, property, or safety, or that of others.
- Business Transactions: In connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be transferred as part of the transaction.
- With Your Consent: When you have authorized us to share your information.
7. Storage and Cross-Border Transfers
Your personal information may be stored and processed in Canada or in other countries where our service providers operate, including the United States. When personal information is transferred outside of Canada, it may be subject to the laws of those jurisdictions, including lawful access requests by foreign government authorities, courts, or law enforcement.
We take reasonable steps to ensure that service providers handling personal information outside Canada provide a comparable level of protection.
8. Cookies and Online Tracking
We use cookies and similar technologies to:
- Enable essential Site functionality
- Remember your preferences and settings
- Analyze Site traffic and performance
- Support advertising and remarketing campaigns (including through Google Analytics, Google Ads, and Meta platforms, where applicable)
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our Site.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, contractual obligations, accounting standards, or legitimate business needs. When personal information is no longer required, we will securely destroy, erase, or anonymize it.
10. Your Privacy Rights
Under PIPEDA and BC PIPA, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Withdraw Consent: Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
- Information About Disclosure: Request information about how your personal information has been used and to whom it has been disclosed
To exercise any of these rights, contact our Privacy Officer in writing using the details in Section 15. We will respond to your request within the timeframes required by applicable law (generally 30 days under PIPEDA and BC PIPA).
11. Safeguards
We protect personal information using reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These measures include access controls, encryption where appropriate, secure storage, and staff training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Websites and Services
Our Site may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Children’s Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy reflects the most recent revision. We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Imperial Hospitality Group Inc.
Email: info@imperialhospitality.ca
Phone: +1 604-767-3076